Buying Terms
Purchase Agreement
Customer Responsibilities
- Verify your order is complete and accurate.
- The "Billing Address" should reflect the address your credit card statement is sent to. Failure to have the correct address will cause your order to be declined.
- You are the rightful legal owner of the credit card or Paypal account you are using to pay for the products.
- Identify any discrepancy with the order received within 7 business days of the product shipping date as identified by the carrier.
- Identify the failure of receiving the products within 7 business days of the product shipping date.
Our Responsibilities
- All products sold are new, unopened, factory sealed products.
- All products are either shipped from our existing inventory or drop shipped direct to you from the nearest Herbalife Distribution Center.
Shipping Terms and Conditions
- Shipping discounts do not apply to APO/FPO.
- Times indicated are approximate and subject to third-party policies and order-ship time.
- See our shipping policy for details.
Other Conditions
- Discounts DO NOT apply to distributors or on purchase of distributor kits.
Refunds
- We honor Herbalife's 30-day money back guarantee.
- We accept returns for products that have been opened.
- The customer is responsible for identifying the desire to be refunded within 14 calendar days from the product shipping date.
- The returned products MUST be received by The Nutri Shop within 30 days of the product shipping date. NO EXCEPTIONS!
- The complete order MUST be returned for refund. Partial returns are NOT accepted.
- Returned orders that received Free Shipping will have the originally waived shipping charges deducted from the return credit, minus a 5% processing fee.
- A 5% processing fee will be deducted from the refund credit on all refunds.
- Shipping and handling fees are non-refundable.
- Refund payment will be processed within 3 business days upon receipt of the products.
- Refund payment will be sent via mail by check.
Exchanges
We will gladly exchange products you purchased, provided that the products are still sealed in original manufacture packing.
- All exchanges are subject to a 15% restocking fee.
- Return costs for shipping and handling are non-refundable.
- An additional shipping charge of $10 will be charged for shipping the replacement products.
Privacy Policy
Our privacy policy discloses the practices we follow to protect your personal information and honor your rights as a consumer.
Our goal is to build consumer trust and confidence in our company by promoting the use of fair information practices.
See our privacy policy for details.